Delivery

Return & Refund Policy

To ensure the best quality and service for our customers, please read the following Return & Refund Policy carefully before completing your purchase.

1. Returns Within 14 days Only

Customers may request a return within 24 hours from the time the order is delivered, provided that the product is:

• Unopened

• Unused

• In its original condition

• In its original packaging without any damage or removed seals

2. Opened or Used Products

For hygiene and quality reasons, we do not accept returns or exchanges for any product that has been:

• Opened

• Used

• Damaged

• Unsealed or removed from its original packaging

3. Inspection Upon Delivery

Customers are required to inspect their order immediately upon delivery. If there is:

• Damage

• A broken item

• An incorrect product

You must contact our customer service within 24 hours and provide clear photos of the product and packaging.

4. Return Rejection

The store reserves the right to reject any return request in the following cases:

• The 24-hour return period has passed

• The original packaging is missing

• The product shows signs of use or damage

• The returned product does not match the originally shipped item

5. Shipping Costs

• If the return is requested for reasons not related to a store error, the customer will be responsible for all return shipping costs.

• If the return is due to a store error or a damaged item upon delivery, the store will cover the shipping costs.

6. Refund Process

Once the returned item is received and inspected:

• The return will be approved if it meets the required conditions.

• Refunds will be issued within 5–10 business days using the original payment method or another agreed method.

7. Store Rights

The store reserves the right to modify or update this Return & Refund Policy at any time without prior notice.